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We are currently looking for a highly skilled, friendly, approachable and organised part time receptionist. Hours will be 9.45 to 3.15 Tuesday to Thursday with the ability to do some holiday cover when needed.

The role

Our purpose is to make people’s lives better and this is at the forefront of everything we do. Our receptionist team are the first point of contact for our clients and are pivotal in our client service delivery. We provide a premium service to our clients so we expect their client experience to be of the very highest standard.

From organising meeting rooms to exacting standards, welcoming clients, keeping our meeting suites well organised and the kitchen and communal spaces neat and tidy, you will be at the very heart of the office.

When you aren't welcoming clients and attending to their needs you will be ensuring that meeting rooms are well stocked, your reception area is organised and that you are fully prepped for the next meetings.

You will be responsible for answering the phones, setting up meeting rooms, allocating meeting rooms for client visits, keeping the office well organised, stocked up and ensuring our five star offering is constantly adhered to.

Working with a team of advisers and client managers you will ensure that they have everything they need in order to do their jobs efficiently and to a very high standard. From ordering supplies for the office, making staff drinks or just offering to help at busy times, you will understand the need for 5 star hospitality at all times and the need to be a welcoming team player.

The ability to use your own initiative is key and an eye for detail is important, this role requires that you see everything before the client does, and fix any issues before clients have the chance to notice.

You will need to be able to cope with change and being given ad-hoc jobs to do. The ability to not get flustered is a massive bonus!

Key tasks and responsibilities

  • Accommodate visitors, clients, and staff.
  • Answer calls and direct them to appropriate people, acting as a gate keeper where necessary.
  • Coordinate meeting room bookings and appointments, managing the diary’s efficiently, as well as ensuring that rooms are tidy, stocked with everything that is needed and that guests are served refreshments and anything they may need.
  • Excellent IT skills, especially in Microsoft Office as you will be required to book meetings in Outlook and use our CRM system to send letters to clients.
  • Record, file and track all outgoing and incoming mail, sort mail and distribute on the same day.
  • Manage all matters pertaining to reception/office appearance to an exceptionally high standard.
  • Work with the facilities manager on upkeep of facilities and notify our facilities manager should anything need repairing or looking at immediately.
  • Ensure supplies are replenished and refreshed, including breakfast supplies.
  • Maintain office stationery, and replenish when needed
  • Any ad-hoc duties

Essential skills

  • Excellent communication and telephone skills.
  • Good computer skills in Outlook, Word, Excel, PowerPoint.
  • Fantastic people skills.
  • Experience of working in hospitality as front of house, working as a concierge or as a deputy manager in the services industry would be an advantage.
  • A 5 star approach to reception duties, possible experience of working within the services industry within a first class establishment would be beneficial.
  • Great administration skills.
  • Experience of working in a busy reception area. Whether in a hotel or office environment.
  • Well presented with a good understanding of what it means to be front of house.
  • Ability to provide a concierge type service where the clients needs are met in a friendly and efficient manner, going the extra mile when needed.

Key characteristics

  • Friendly - approachable, outgoing, assertive, shows initiative and welcoming
  • Fantastic organisational skills: ability to prioritise, follow up and multi-task
  • Flexible and resourceful at problem-solving
  • Ability to work independently or as part of a team
  • Proactive

What we offer in return

At Equilibrium, the pace is fast. Our team thrives off the dynamic environment and we easily adapt quickly to changes. Our hard-working, friendly team have fostered a healthy working environment to ensure we all get the opportunity to learn and grow.  

To support our team’s growth and development, we cover the cost of study materials and exam fees for qualifications relevant to the role, as well as the option to take paid study and exam leave. 

To allow people to take rest and time off we offer 33 days holiday plus bank holidays as a minimum going up to 38 days based on length of service.  

In order for people to have a life out of work we also have a flexible working framework which gives our team the opportunity to spend some of their working week outside of the office and the freedom to work at a time that suits them where possible.  

We also provide the normal perks that you’d expect from an award-winning business such as profit share, pension, death in service, income protection and much more besides. 

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Equilibrium is a trading style of Equilibrium Financial Planning LLP and Equilibrium Investment Management LLP (Limited Liability Partnerships). Equilibrium Financial Planning LLP (OC316532) and Equilibrium Investment Management LLP (OC390700) are authorised and regulated by the Financial Conduct Authority and are entered on the financial services register under references 452261 and 776977 respectively. Registered Office: Ascot House, Epsom Avenue, Handforth, Wilmslow SK9 3DF. Both companies are registered in England and Wales.

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